| What We Do In our complex world of rapid change, conflict is an inevitable result of differing assumptions, opinions, perspectives, and frames of reference. Although many minor conflicts can be resolved with relative ease, when objectives cannot be met or when mutually shared objectives become elusive, it will become increasingly unlikely that conflict can be productively resolved. In such situations, intervention by an objective third-party is frequently essential. In most situations of conflict, the parties involved continue to argue their respective positions, without any real understanding of the other's position. Each will have simply assumed that he already knows the opposing position and simply believes that it is wrong. At best, some kind of compromise may be reached. However, in most cases, compromise will leave each party feeling unfulfilled and, well, compromised. Thus the process of resolving conflict must begin by making fully explicit the respective positions of each party involved. This process is not straightforward. It requires not only patience and benefit of the doubt, but it also requires highly developed skills of conceptual mapping, microdetail analysis, semantic analysis, and supportive confrontation. The end result will not only be a complete resolution of the issue but real compassion where there was rancor. |
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